State Farm® Insurance Agent Betsy Cruz Chavez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alma Ayala
April 21, 2026
5
out of
5
rating by Alma Ayala
"Anthony was amazing! He walked me through all the insurance details and I was very satisfied with all the explanations! Highly recommend this office."
John Thomson
April 15, 2026
5
out of
5
rating by John Thomson
"Very good interaction with Anthony, who saved me some money on policy changes."
We responded:
"Thank you for the amazing review, John! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
jorge Ramos
April 15, 2026
5
out of
5
rating by jorge Ramos
"Great service 👍☝️"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Betsy Chavez’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Tabatha Cortez
April 2, 2026
5
out of
5
rating by Tabatha Cortez
"I had an amazing experience with this insurance company. Tammy was extremely helpful and got me and my family all set up. Very affordable prices and I’ve heard nothing but great things about them."
We responded:
"We appreciate your review, Tabatha. We are so happy that you had such a wonderful experience with State Farm Agent Betsy Chavez’s Team here in Des Moines ! "
Mun Kim
March 27, 2026
5
out of
5
rating by Mun Kim
"Anthony was very friendly and informative. I was very glad to talk to him and help to make my decision."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Susana Vargas
March 26, 2026
1
out of
5
rating by Susana Vargas
"I feel completely let down by this office. Anthony has been unprofessional I should have paid attention to the negative reviews before trusting him and this location. I tried to give them another opportunity to make things right, but they continue to disappoint me. My vehicle registrations were suspended, and my lender added forced placed insurance even though the agent claimed everything had been reported correctly. The extra fees I had to pay tell a completely different story. I was treated with blame, silence, and no apology. I should have read the review from Brita Whisler below and taken it as a warning. If I had seen her experience sooner, I would have been on high alert before dealing with this office."
We responded:
"Hi Susana, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating situations involving registration and lender requirements can be. We would like to clarify that our office does not have control over or direct involvement with DMV processes in other states or decisions made by lenders. These are handled by separate entities, and we always encourage clients to stay in communication with those parties regarding their specific requirements. That said, our goal is always to support our clients to the best of our ability within our scope, and we take concerns like yours seriously. We also strive to maintain a respectful and professional environment for both our clients and our team. We would welcome the opportunity to speak with you directly to review your situation in more detail and see if there is anything further we can do to assist or clarify. Thank you again for your feedback. Sincerely, Betsy Cruz Insurance Agency Team "
Jose
March 24, 2026
5
out of
5
rating by Jose
"Very good price and always answers all of my questions. Tammy is great to work with."
We responded:
"Thank you for the amazing review, Jose! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
erik olivares
March 24, 2026
5
out of
5
rating by erik olivares
"Very affordable"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Heather Castello
March 24, 2026
5
out of
5
rating by Heather Castello
"Best Group around have had them for years now. Anytime I need help or have any questions they’re there to help. Especially working with Tammy!"
We responded:
"Thank you for your kind review of State Farm Agent Betsy Chavez’s Team. We appreciate it!"
mariano gallegos
March 23, 2026
5
out of
5
rating by mariano gallegos
"Chingoneria de personal"
We responded:
"Gracias Mariano"
Nicolaus Borton
March 23, 2026
5
out of
5
rating by Nicolaus Borton
"Excellent customer service and very nice! Always willing to go out of there way to help and very attentive. Youthful group at Betsy’s office with awesome energy and always very positive!"
We responded:
"Nicolaus, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
J Hernandez
March 5, 2026
5
out of
5
rating by J Hernandez
"Anthony and Tammy provided excellent service. They were both very helpful, attentive, and took the time to clearly explain all my options. They made the entire process smooth and stress-free, answering all my questions with patience and professionalism. I truly appreciate their support and would highly recommend them to anyone looking for reliable and friendly insurance assistance."
We responded:
"Gracias por su review. Esperamos poder ayudarle con todas sus necesidades de seguro de auto y casa"
Nick Hunter
February 28, 2026
5
out of
5
rating by Nick Hunter
"Shout out to Betsy and the team had a amazing experience if you need any insurance I highly recommend thanks again"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Irene Garcia
February 28, 2026
5
out of
5
rating by Irene Garcia
"Great customer service!!!"
We responded:
"Thank you so much for the 5-star rating, Irene! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Kenny
February 28, 2026
5
out of
5
rating by Kenny
"Very professional! Tammy was able to answer all my questions and eliminated all my concerns. She was very through and made sure I got the best deal."
We responded:
"Thanks so much for the fantastic rating, Kenny! We are so glad you had a positive experience with us here on State Farm Agent Betsy Chavez’s Team. If there is anything we can do for you in the future, just give us a shout! "
Kora Q
February 26, 2026
5
out of
5
rating by Kora Q
"Wow! When my Grandma reached out to me to help her get new auto insurance together, I was afraid of her being taken advantage of or of her being placed with someone who wouldn't take the time to sit with her and address her needs but that was not at all the experience we had working with Tammy from Betsy's office! She was quick, consistent, thorough and so incredibly kind! With my Grandma and I residing in separate states, I was initially worried and anxious to not be by her side - but that all went out the door with Tammy. She was excellent beyond words, made my Grandmother feel comfortable with insurance, and with her! There are not enough kind words for you Tammy! You are amazing - Betsy, if you were thinking about any raises any time soon - Tammy should be at the top of that list!"
We responded:
"Kora, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Betsy Chavez’s Team!"
Sarai Rosales
February 21, 2026
5
out of
5
rating by Sarai Rosales
"Awesome team"
We responded:
"Thank you for taking the time to leave such a great review, Sarai. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Ethan Freudenburg
February 4, 2026
5
out of
5
rating by Ethan Freudenburg
"I have had home and auto coverage with State Farm for more than 15 years. I have always had prompt and courteous service. My rates are very competitive. I would recommend Betsy she is very friendly and always helpful. Everyone in her office is great. I never have to wait for help and the are always willing to answer my questions."
We responded:
"Thanks so much for the amazing review, Ethan! We really appreciate your support here in Des Moines . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Khalida Aimaq
February 4, 2026
5
out of
5
rating by Khalida Aimaq
"Lowest prices with supportive and reliable agents."
We responded:
"Thank you so much for the 5-star rating, Khalida! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
axel n
January 24, 2026
5
out of
5
rating by axel n
"Great office to work with. Tammy has always been a help with my insurance needs."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related whether it is finding the right coverage or answering general questions. Axel, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Betsy Chavez’s Team we are always here to help! "
Isaac Vitriago
January 20, 2026
5
out of
5
rating by Isaac Vitriago
"Muchas gracias por estar siempre con la mejor disposición, como también de ayudar a encontrar soluciones a todos los requisitos que he tenido para con ustedes"
We responded:
"Muchas gracias por tus amables palabras. Nos alegra saber que nuestro equipo ha podido ayudarte con la mejor disposición y encontrar soluciones a tus requerimientos. Seguiremos trabajando para ofrecerte siempre el mejor servicio con toda su aseguranza. ¡Esperamos seguir contando con tu confianza!"
Amie Anderson
January 19, 2026
5
out of
5
rating by Amie Anderson
"The staff here are very attentive, responsive and speedy! I set up my insurance with them in record-time. They answered all my questions, are very knowledgeable and extremely helpful. They work together like a well-oiled machine and Tammy was a delight to work with.😁"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Betsy Chavez’s Team. We are looking forward to helping you with all your insurance needs. "
Aklilu Danamo
January 9, 2026
5
out of
5
rating by Aklilu Danamo
"Excellent service!"
We responded:
"Thank you for you feedback and support. We look forward to helping you with all your insurance needs."
J
December 19, 2025
5
out of
5
rating by J
"Great customer service!"
We responded:
"Thank you for your positive feedback! We're glad to hear you had a great customer service experience. We look forward to serving you again!"
lilwifey253TTV
December 19, 2025
5
out of
5
rating by lilwifey253TTV
"Cannot recommend this office enough. Not only is everyone from the office helpful, but it’s overall welcoming. I was helped by Anthony and he was able to save me money while also providing great service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anthony and the entire team provided you with helpful, welcoming, and cost-saving service. Your recommendation means a lot to us, and we're always here to assist you whenever you need."